Frequently Asked Questions

General

Can I come into your store and look at samples?

The majority of our business can be done online through emails and our website, there are a couple options to get physical samples of our invitations. If you’re concerned about the paper quality, email us and request that we send you samples, this can help ease your mind.

Can I do different sizes for my invitation or inserts?

Yes you can, but the pricing may be different than you see on our website. Doing a different size invite may also affect our free envelope offering. Another thing to consider is the cost of postage on oversized envelopes. Please contact the office to get specific pricing on custom sizes.

Do you print and ship to Canada?

Yes, we do! There is no additional cost for orders shipped to Canada.

Pre Order / Design

I would like to start the design process but I don’t have my engagement pictures yet, can I still submit an order?

Yes, definitely! This would be a great way to save yourself plenty of time to get started on design without having to wait for your photos to be ready.

Can I see what a design would look like with my information before I submit my order?

Our designers are paid per design they do so this option is not available. We offer 100% custom designs though so if you are unhappy with how something looks the designer can tweak it and make changes. If you submit an order and then cancel your $50 deposit will not be refunded and will go to the designer for their time.

I can’t call on the phone right now, do you have other ways I can get in contact with someone?

You can email us at orders@invitationmaker.com or you can send a text to 801-810-6065. Also we have live chat on our site if we are online just simply start a chat and we’d be glad to help.

Pricing / Deposits / Payments

Does the price change based on the amount of pictures I want on my announcement?

The price is the same no matter how many pictures you decide to include. We consider it part of the design and you are able to do whatever you want with the design.

Does the price change based on the design I choose?

You are welcome to have 100% freedom and control when it comes to the design you choose. You are able to mix and match as you like. The price doesn’t change.

Is there a deposit?

Yes, there is a $50 deposit once you submit an order. This will ensure that our designers are covered if you decide to cancel. This is non-refundable if a design has been started and time was spent working on your order. An additional deposit of $50 will allow us to send you your envelopes early.

How do I pay for my order?

You can contact us at 801-810-6065 and make a payment over the phone or request a payment link be sent to you.

Is it cheaper to just do a one sided announcement?

Whether you do a one sided or double sided announcement the prices are the same. We recommend using the back for an extra photo or at least the solid color of whatever the background for the front is. If you just have one sided printed the back will be the plain white card stock.

Is there a discount in the pricing if I already have my envelopes?

Yes, contact us for specific amounts and discounts that we will apply to your order if you have your own envelopes.

Is there a cancelation fee if I have to cancel my order?

We offer 100% custom designs so if you are unhappy with how something looks the designer can tweak it and make changes. In rare instances you can even change designers if you are unsatisfied.

If you have received at least one proof from your designer your $50 deposit will act as your cancellation fee and will go towards paying your designer for her time. If you are thinking of cancelling please contact our office at 801-810-6065 to discuss options that we may have available. Your business is very important to us and we would love to help you in any way that we can.

Envelopes

Are all of your envelope options free with our order?

No, the envelopes that we provide for free with every order are a the basic white or ivory A7 envelopes. If you are wanting to upgrade your envelopes you can find additional wedding invitation envelopes here.

Can I get my envelopes before my announcements?

Yes, please let us know (before the design process is finished) and we can ship you the envelopes so you can start addressing. We do require a deposit if you want your envelopes early. This amount is $50 and goes toward your final order.

Can you print the return address on the flap of the envelope?

Yes we are able to print on the flap of the envelopes, please specify if you would like it to be on the back of the flap when finalizing your order.

Turnaround / Printing

How long does the design process take?

Design can be as quick as 2-4 days depending on how quickly you respond and work with your assigned designer, or it can take a couple weeks if you are not in a hurry.

How long does it take to process an order from start to finish?

Please allow for 2-3 weeks to process, design, print, and ship the wedding invitations. This time can be shorter or longer depending mainly on the design process. Click here for more details.

Once my design is finished and sent to printing how long does it take?

For specific turnaround times on printing please click here

Can an order be rushed?

You can rush an order to jump to the top of the design priority and our designers will work to respond as quickly as possible. This brings the total turn-around time to less than a week if design can be wrapped up in 1-2 days days. We recommend rushing an order if your wedding is within the next 30-40 days. To rush an order the cost is $50. Click here for rush printing turn-around details. If you are looking for something faster please contact our office at 801-810-6065.

If I decide I need to add the rush later, can I do that?

The rush fee includes a faster design process but if you don’t add the rush fee, but decide once your design is done that you need your announcements sooner we do have rush printing options available starting at $30.

I already have a design created can I still use Invitation Maker to print?

Yes, we offer our printing services to everyone. However we might ask that you meet our specifications or we might have to adjust your files just a little. Use the Custom Printing Page to learn more.

Shipping / Finalizing

Am I able to get a print out of what my announcement will look like?

Before you send your order to print if you would like to get a printed proof the cost is $10. This will take a couple of days to process and ship. If you would like a sample to feel the paper just email us and we’d be happy to mail you some.

We have a mistake on our announcement that wasn’t caught, what do we do?

When you gave your final approval you agreed to these terms:

  • I have verified that spelling, grammar and content (this includes dates and times) of my order are correct and I assume all responsibility for typographical errors.
  • I am satisfied with the invitation layout and design and I understand that it will print exactly as it appears.
  • I understand that I will be responsible to pay for the reprints $0.32/each for invitations $0.20/each for postcards and $0.15/each for inserts and $20 for shipping.

Can we send our order to two different locations?

If you would like us to send the order to 2 different locations it will cost an additional $35. We encourage you to split the order and ship the second half to your desired location once you receive everything as this will be the most cost effective and quickest option for you.

Can you rush any faster than 5 business days?

We do have options available that can speed up the rush turn-around to be even faster but requires meeting tight deadlines with our printing supplier.  You can contact our office to find out how to expedite the printing and shipping. This is an additional cost to the rush pricing and is quoted on a case by case basis.